Nationwide providers of mortgages, protection insurance & private medical insurance

Complaints Policy

How we deal with complaints


In the unlikely event that you make a complaint, it will be dealt with in the following way:

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THINK CAREFULLY BEFORE SECURING OTHER DEBTS AGAINST YOUR HOME. YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON A MORTGAGE OR ANY OTHER DEBT SECURED ON IT.

The guidance and/ or advice contained in this website is subject to the UK regulatory regime and is therefore primarily targeted at consumers based in the UK. You voluntarily choose to provide personal details to us via this website. Personal information will be treated as confidential by us and held in accordance with the Data Protection Act 2018. You agree that such personal information may be used to provide you with details of services and products in writing, by email or by telephone.

MGI Direct is a trading name of MGI Network Ltd which is registered in England & Wales (Company No. 07569731)

Authorised and regulated by the Financial Conduct Authority. Financial Services Registration Number 697649

Owned and operated by MGI Network Ltd, 27 Bridge Street, Usk, NP15 1BQ.

MGI Network Ltd is a credit broker and not a lender, We work with the whole of the lending market who may pay us a commission. The amount of commission paid varies between lenders.